Welcome to Expedition Vehicles Limited. This Refunds and Return Policy outlines our terms for cancellations, rescheduling, and handling security deposits for camping equipment rentals booked through our website: [www.dawexpedition.com](http://www.dawexpedition.com).
2. Booking and Payment
– Bookings: All bookings are confirmed upon receipt of full payment and a security deposit. Bookings can be made through our website. – Security Deposit: A security deposit is required for all rentals. This deposit is used to cover any damages or losses incurred during the rental period.
3. Cancellation Policy
– No Cancellation Fee: We do not charge a cancellation fee for any bookings. – No Refunds: Payments made for bookings are non-refundable. Instead of a refund, we offer the option to reschedule your booking.
4. Rescheduling Policy
– Rescheduling: If you need to change your booking, you may reschedule to a new date when the equipment is available. Rescheduling is subject to availability and must be done through our customer service team. – Notice Period: Please provide a notice of at least 48 hours before the original booking date to reschedule.
5. Returns and Security Deposit
– Equipment Return: All rented equipment must be returned in the same condition as it was at the time of rental. – Damage or Loss: If the equipment is returned with damage or is lost, the security deposit will be used to repair or replace the item(s) as deemed appropriate by Expedition Vehicles Limited. – Security Deposit Refund: If the equipment is returned in good condition, the security deposit will be refunded in full within 48 hours after the return of the equipment.
6. Contact Us
If you have any questions or need to reschedule your booking, please contact us at:
Expedition Vehicles Limited Mushroom Rd, Kiambu, Kenya Digital Address: RR4R+5R Kiambu Email: [email protected] Phone: +254 740 205 459
